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District IS Coordinator


Reference Number: YYZ-MROS-75ALLK



Branch

Region

Location

Department


 

YYZ

Americas - Canada

Toronto

Information Services

 


Description

NOTE: Please do not make follow up inquiries. We will contact you if necessary. Thank you

Scope of Position:

Identified in the branch as the contact person for software and hardware problems and responsible for contacting the Regional Support Specialist or CHQ/ IS/CHQ when necessary.

Act as a liaison between the branch operations personnel, regional support specialists, international service centers and IS/CHQ.


Major Duties and Responsibilities:
ˇ Branch Support
ˇ Basic PC, LAN, HP, EI software, and printer troubleshooting.
ˇ PC software and hardware upgrades
ˇ Create Notes ID's for new employees
ˇ On call for after hours IS issues including DAYEND problems
ˇ HP and LAN backups
ˇ Intermediate knowledge of MS Visual Basic

Sales and Miscellaneous Support:

ˇ Manages Remote email updates for laptop users
ˇ Installs EI software at clients site
ˇ Has basic knowledge of all EI software including E.TMS, E.CMS, E.DMS, E.NET, and exp.o.
ˇ Ability to work with CHQ and Regional Support via the telephone
Offers suggestions and comments to IS/CHQ for system improvements
Experience and Education:

Effective problem solving skills
Good Training and communication skills
Basic PC skills
Basic understanding of EI operations
Ability to handle multiple tasks/projects




 



Career Level

Mid Career (2+ yrs Exp.)



Position Type

Full Time



Salary

TBD



Opening Date

04/12/2013



Closing Date

07/12/2013



Action Requested

Send résumés to the attention of:
Mr. Mehmet Ozcan
IS Supervisor
55 Standish Court
11th Floor
Mississauga, Ontario L5R 4A1
Canada

or by email at: mehmet.ozcan@expeditors.com